Delivery

Shipping, Lead-Time, and Delivery Update:

Last Updated 21 June 2024: Due to global circumstances beyond our control, some of our trade routes are experiencing delays, leading to an average extension of lead times by 2-4 weeks. Rest assured, your sales representative will provide an overview of the expected delays when you place your order, ensuring you have all the information you need.

We understand the importance of timely deliveries and are doing everything possible to meet expectations. If you have any concerns about the lead time of your order or any questions, please contact us, and we will be happy to assist.


Order Confirmation

Once your order is placed with Cult you will receive an email confirmation, followed by a second email confirming your order has been dispatched, including any relevant details for tracking.

Shipping Lead Times
Individual lead times vary from product to product, with estimations provided within each product description. Please contact our team for any specific lead time enquiries.

Delivery Lead Times
For 'In Stock' items delivery will be within five (5) to ten (10) business days, depending on your location.

Delivery Services – Courier or Post
Standard delivery is applicable to Small, Medium, Large, or Oversized Orders, facilitated through Post or Courier services. The associated costs will be determined by the weight and distance during the checkout process.

For furniture and lighting orders necessitating a courier service, delivery is restricted to Sydney, Melbourne, Brisbane, Adelaide, Perth, and Darwin metro areas. Accessories (post) orders are available nationwide.

Please be aware that standard delivery covers the aforementioned services only. Assembly and/or rubbish removal are not included. It's important to note that a signature may be required upon delivery at the designated address.

Deliveries are scheduled between 9:00 am and 5:00 pm from Monday to Friday, and unfortunately, we cannot specify an exact delivery time or provide a pre-delivery call.

Your Shipping Address
Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you.

The delivery address must be an address within Australia and can now be a PO Box or Freight Forwarding Location.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Warehouse Collection
Customers can opt to collect orders of furniture items only from our warehouses in NSW or VIC. Once your order has arrived to our warehouse, one of our friendly staff will let you know your items are ready for collection. You will need to provide your order number and name, so ensure you have these on hand. 

Please be aware that assembly and/or rubbish removal are not included in the collection service.

Our warehouses require 48 hours notice prior to collection. See opening hours, address and contact details below.

NSW Warehouse
Warehouse 2, 96-112 Gow St 
Padstow NSW 2211
(02) 8062 6090

Collections are available from 7.30am - 2.30pm Monday to Friday by appointment only. 

Contact us to arrange.




VIC Warehouse
5B Janine St
Scoresby VIC 3179
1300 204 237

Collections are available from 8.30am - 3.30pm Monday to Friday by appointment only.

QLD Warehouse
Unit 5, 187 Hyde Road
Yeronga QLD 4104

Collections are available from 8.30am - 3.30pm Wednesday & Thursday by appointment only.

Outlet
All orders placed in the Outlet are available for collection or standard delivery charges apply. Outlet product locations are noted on the individual product pages. 



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