Order Confirmation
Once your order is placed with Cult you will receive an email confirmation, followed by a second email confirming your order has been dispatched, including any relevant details for tracking.

Shipping Lead Times
Individual lead times vary from product to product, with estimations provided within each product description. Please contact our team for any specific lead time enquiries.

Delivery Lead Times
For 'In Stock' items delivery will be within five (5) to ten (10) business days, depending on your location.

Delivery Services – Courier or Post
Small, Medium, Large or Oversized Orders will be delivered via Post or Courier and costs will be calculated based on weight and distance in the checkout.

Orders of furniture and lighting that require a courier service are limited to Sydney, Melbourne, Brisbane, Adelaide, Perth and Darwin metro. Orders of accessories (post) are available nationwide. 

Please note that a signature may be required upon delivery at the nominated address. Delivery will occur between 9:00am and 5:00pm Monday - Friday and we are unable provide an exact time or call prior to delivery.

Your Shipping Address
Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you.

The delivery address must be an address within Australia and cannot be a PO Box or Freight Forwarding Location.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Warehouse Collection
Customers can opt to collect orders of furniture items only from our warehouses in NSW or VIC. Once your order has arrived to our warehouse, one of our friendly staff will let you know your items are ready for collection. You will need to provide your order number and name, so ensure you have these on hand. See address and contact details below.

NSW Warehouse
Warehouse 2, 96-112 Gow St 
Padstow NSW 2211
(02) 8062 6090

VIC Warehouse
5B Janine St
Scoresby VIC 3179
1300 204 237

Warehouse collections are available from 8.30am - 3.30pm Monday to Friday.

All orders placed in the Outlet are available for collection from our Alexandria, NSW warehouse*. 

Alexandria Warehouse
Unit 17, 30-32 Beaconsfield St
Alexandria NSW 2015
Friday 7.30am – 11.30am (or by appointment)

Please note, if you are collecting from our Alexandria warehouse, your goods will be waiting near the front of the warehouse. Please ensure you have the appropriate means to carry your item from our warehouse to your car.

* If your order contains items from both our Outlet and standard range, collection will be available from our NSW or VIC Warehouses. 

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