Order Confirmation Once your order is placed with Cult you will receive an email confirmation, followed by a second email confirming your order has been dispatched, including any relevant details for tracking.
Shipping Lead Times Individual lead times vary from product to product, with estimations provided within each product description. Please contact our team for any specific lead time enquiries.
Global shipping delays, driven by crises in the Red Sea and congestion at Singapore’s port, are impacting delivery times and increasing costs for businesses across Australia. Rerouting ships and higher fuel prices have added up to 4 weeks to lead times.
Delivery Lead Times
For 'In Stock' items delivery will be within five (5) to ten (10) business days, depending on your location.
Delivery Services – Courier or Post Small, Medium, Large or Oversized Orders will be delivered via AusPost or Courier and costs will be calculated based on weight and distance in the checkout.
Orders of furniture and lighting that require a courier service are limited to Sydney, Melbourne, Brisbane, Adelaide, Perth and Darwin metro. Orders of accessories (post) are available nationwide.
Please be aware that standard delivery covers the aforementioned services only. Assembly and/or rubbish removal are not included. It's important to note that a signature may be required upon delivery at the designated address.
Please note that a signature may be required upon delivery at the nominated address. Delivery will occur between 9:00am and 5:00pm Monday - Friday and we are unable provide an exact time or call prior to delivery.
Your Shipping Address Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you.
The delivery address must be an address within Australia and can now be a PO Box or Freight Forwarding Location.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
Warehouse Collection
Customers can opt to collect orders of furniture items only from our warehouses in NSW or VIC. Once your order has arrived to our warehouse, one of our friendly staff will let you know your items are ready for collection. You will need to provide your order number and name, so ensure you have these on hand.
Please be aware that assembly and/or rubbish removal are not included in the collection service.
Warehouse collections are available from 7.30am - 2.30pm Monday to Friday. Our warehouses require 48 hours notice prior to collection.
1. Start in our 'Online Store' 2. Once you have found a product you like, select your option and click 'order now'
3. The items will now appear in your cart on the top right corner. If you wish to remove an item from your cart, click on the 'remove’ icon and the page will automatically refresh.
4. To continue shopping, click on the ‘continue shopping’ icon.
5. To complete your purchase, click on the ‘Checkout’ icon.
Once you have successfully placed an order you will be sent an email confirming your order by our team. We will then send a secondary email to advise on your ETA.
We accept all major credit cards, PayPal and AfterPay
You will receive an automated email from estore@cultdesign.com.au confirming we have received your order. Our team will send a secondary email shortly after to confirm your ETA.
Please choose carefully as refunds are not provided where you have a change in mind, made a wrong selection or found the goods cheaper elsewhere. You can read more by visiting our Returns Policy page
You certainly can, please email our team at estore@cultdesign.com.au with your order number along with the updated delivery address.
If your item is in stock and has not been dispatched, we can amend the colour/finish of an item, please contact our team by emailing estore@cultdesign.com.au
For items that are made to order, kindly note we cannot amend once the order has been sent to the supplier.
All orders are dispatched from our Sydney based warehouse.
For all small items and accessories, we use Shippit. Once your order has been dispatched from our warehouse you will receive an automated email with your live tracking link.
For larger furniture orders, we use a range of trusted delivery partners. Once your order is ready for delivery, our team will be in touch with further details.
If you are having any issues with your tracking link, please email estore@cultdesign.com.au and our team will do their best to assist you.
We can certainly help you with this, the estimated lead time for all products are listed on our website under the product page. Kindly note these are subject to change.
If you have further questions, please contact our team and we will be happy to assist.
Some items are only offered in store or over the phone, if you would like more information please contact your local showroom and our team will be happy to assist you.
Please visit our Claims page for further information.
Please visit our Warranty Page for further information.
At Cult Design we want our customers to be completely satisfied with their purchase, if for any reason you are not please contact our team by emailing estore@cultdesign.com.au and our team will work with you to find a solution.
Cult Outlet FAQs
A final sale means that the item(s) cannot be returned or exchanged after purchase.
If you are within the same state as the product listed, yes. Please contact your local showroom to arrange a time to view the items. For all other items, please contact estore@cultdesign.com.au for more information.
No, items listed within the ‘Ex-Display’ category will only be available for delivery within the same state.
Please contact your local showroom if you have any questions.
If your item arrives damaged or defective, please contact us immediately via estore@cultdesign.com.au for assistance.
No, all final sale items are non-exchangeable. Please review the product description carefully before making your purchase.
No, orders for final sale items cannot be cancelled once they have been placed.
If you have any questions or concerns about your final sale purchase, please contact estore@cultdesign.com.au
Trade
You can apply for an online trade account by using this link, once your account has been approved you will receive an automated email confirming your account.
To access your account, please ensure you are logged in, you will then be able to see trade pricing across all products.
