General Enquiries

Order Confirmation
Once your order is placed with Cult you will receive an email confirmation, followed by a second email confirming your order has been dispatched, including any relevant details for tracking.

Shipping Lead Times
Individual lead times vary from product to product, with estimations provided within each product description. Please contact our team for any specific lead time enquiries. 

Due to unforeseen global circumstances, some of our trade routes are experiencing delays, resulting in an average extension of lead times of up to 4 weeks. You can read more by visiting our Delivery Page.

Delivery Lead Times
For 'In Stock' items delivery will be within five (5) to ten (10) business days, depending on your location.

Delivery Services – Courier or Post
Small, Medium, Large or Oversized Orders will be delivered via AusPost or Courier and costs will be calculated based on weight and distance in the checkout.

Orders of furniture and lighting that require a courier service are limited to Sydney, Melbourne, Brisbane, Adelaide, Perth and Darwin metro. Orders of accessories (post) are available nationwide. 

Please be aware that standard delivery covers the aforementioned services only. Assembly and/or rubbish removal are not included. It's important to note that a signature may be required upon delivery at the designated address.

Please note that a signature may be required upon delivery at the nominated address. Delivery will occur between 9:00am and 5:00pm Monday - Friday and we are unable provide an exact time or call prior to delivery.

Your Shipping Address
Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you.

The delivery address must be an address within Australia and can now be a PO Box or Freight Forwarding Location.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Warehouse Collection
Customers can opt to collect orders of furniture items only from our warehouses in NSW or VIC. Once your order has arrived to our warehouse, one of our friendly staff will let you know your items are ready for collection. You will need to provide your order number and name, so ensure you have these on hand. 

Please be aware that assembly and/or rubbish removal are not included in the collection service.

Warehouse collections are available from 7.30am - 2.30pm Monday to Friday. Our warehouses require 48 hours notice prior to collection. 

You can read more by visiting our Delivery Page.

Frequently Asked Questions: Online Store

 Cult Outlet FAQs



Join the Cult Community

Be the first to know about Cult news, exclusive offers, product launches and events.