COVID-19 Live Updates and FAQs

COVID-19 Live Updates and FAQs

Providing a little more clarity during times of uncertainty with live updates on Cult showrooms, deliveries, operations and safety measures. 

Current showroom status: 

Our showrooms continue to be open at normal trading hours. We remain dedicated to protecting the health and well-being of our team and customers alike, and we have put additional measures in place to ensure this across our organisation. Sanitizer is available at front desks, and we ask that all showroom visitors use it upon entering and adhere to social distancing guidelines when in store. We understand that you may be unable to make it to our showroom, so we are offering virtual showroom consultations with our retail teams.

Melbourne showroom update:

In light of the recent lockdown in Victoria, we have increased our cleaning and safety procedures in-store at Cult Melbourne and ask that all of our showroom visitors complete a sign in form upon arrival. This information will be stored as per government guidelines and disposed of safely. You may be required to wait outside the showroom during busier periods in order to adhere to social distancing guidelines. We appreciate your patience and assistance in helping us stay safe together. If you are unable to make it to our showroom, you can explore our online showroom edit below. 

What are virtual consultations and how do I book one?

We want to ensure that even without a showroom visit, you can still access the necessary product information needed to make an informed decision on the next order for your home or project. Our experienced team of consultants are available via Zoom or FaceTime for tailored one-on-one virtual consultations, and are equipped with product imagery, presentations, data sheets and advice.

How can I ensure I receive updates from Cult, including your showroom opening status?

We want to ensure you stay up to date with Cult news and updates during this time of uncertainty. Be sure to check in on this page for updates, subscribe to our mailing list or follow us on social media.

Are there any effects to delivery of current orders?

Our delivery partners are fully operational, and will work with you to ensure your safety and the safety of our installers throughout the process. If your order is due to arrive, our logistics team will be in touch to schedule this with you. Likewise, if your order has been delayed for any reason, including the international effects from COVID-19, we will contact you. Our team is here to help, so if you do have any questions about your order, please get in touch with your sales consultant, or contact us here.  

Are there any effects to product lead-times for future orders?

Standard lead-times have resumed and there are no delays to production and manufacturing. Find standard lead times for products on individual product pages.

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