Frequently
asked questions
How do I place an order?
- Start in our 'Online Store'
- Once you have found a product you like, select your option and click 'order now'
- The items will now appear in your cart on the top right corner. If you wish to remove an item from your cart, click on the 'remove’ icon and the page will automatically refresh.
- To continue shopping, click on the ‘continue shopping’ icon.
- To complete your purchase, click on the ‘Checkout’ icon. Once you have successfully placed an order you will be sent an email confirming your order by our team. We will then send a secondary email to advise on your ETA.
My order has arrived damaged, who do I contact?
Please contact our team by emailing estore@cultdesign.com.au immediately should you consider your purchase to be damaged on arrival. This includes:
- Unacceptable quality
- Unfit for a particular purpose
- Item does not match description
You can read more by visiting our Returns Policy page
I saw a product in one of your showrooms and it is not online, can I purchase it?
Some items are only offered in store or over the phone, if you would like more information please contact your local showroom and our team will be happy to assist you.
I have a question about the lead time of the item I want, how do I find out more?
We can certainly help you with this, the estimated lead time for all products are listed on our website under the product page. Kindly note these are subject to change.
If you have further questions, please contact our team and we will be happy to assist.
Frequently asked question about lamps goes here
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Frequently asked question about lamps goes here
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